Design Thinking : A Primer NPTEL Week 2 Assignment 2 Solutions 2023

  Design Thinking : A Primer NPTEL
Week 2 Assignment 2 Solutions 2023

1 point
Q1.)What role does the "Empathy" phase in design thinking play in the Multi-Why analysis?

It helps identify superficial symptoms

It guides the formulation of hypotheses

It ensures a linear approach to problem-solving

It provides a deep understanding of user perspectives

Accepted Answers:

It provides a deep understanding of user perspectives 

 

 

1 point  

Q2.)Why is it important to ask "Why?" multiple times in the analysis?

To confuse stakeholders and competitors

To demonstrate expertise in problem-solving

To explore various perspectives and insights

To speed up the decision-making process

Accepted Answers:

To explore various perspectives and insights

 

 

1 point

Q3.)As a design thinking practitioner, you are leading a team tasked with improving the user experience of a mobile banking application. Users have been complaining about frequent crashes of the app. To address this, you decide to apply the Multi-Why analysis. After multiple iterations of asking "Why?" you determine that the root cause of the crashes is memory leaks in the app's code. How does the Multi-Why analysis contribute uniquely to this situation compared to conventional issue-fixing methods?

It ensures immediate removal of the app from the store.

It helps pinpoint a specific line of code responsible for crashes.

It fosters cross-functional collaboration among team members.

It delves beyond surface symptoms to identify fundamental causes.

Accepted Answers:

It delves beyond surface symptoms to identify fundamental causes.

 

 

1 point

Q4.)What is the primary purpose of "How Might We" (HMW) questions in the design thinking process?

To assign blame for a problem.

To provide immediate solutions to a challenge.

To reframe problems as opportunities for innovation.

To narrow down the focus of a project.

Accepted Answers:

To reframe problems as opportunities for innovation.

 

 

1 point

Q5.)Which of the following best describes the relationship between Multi-Why analysis and How Might We questions in the design thinking process?

Multi-Why analysis is used in isolation, while HMW questions are for group discussions.

Multi-Why analysis replaces the need for HMW questions.

Multi-Why analysis helps identify problems, and HMW questions reframe those problems into opportunities.

Multi-Why analysis and HMW questions serve the same purpose and can be used interchangeably.

Accepted Answers:

Multi-Why analysis helps identify problems, and HMW questions reframe those problems into opportunities. 

 

 

1 point

Q6.)Why is addressing conflict of interest crucial in the design thinking process?

It speeds up the design process by avoiding in-depth analysis.

It helps eliminate all disagreements and challenges among team members.

It ensures a balanced solution that benefits all stakeholders.

It guarantees that the provider's perspective always takes precedence.

Accepted Answers:

It ensures a balanced solution that benefits all stakeholders.

 

1 point

Q7.)In the Design Thinking methodology, where is the conflict of interest or ENV model used?

Ideation module

Analysis module

Prototyping module

Implementation module

Accepted Answers:

Analysis module

1 point

Q8.)Describing a conflict is important before generating ideas in design thinking. With the context of Conflict of Interest, select the odd one out from the following options.

It helps make the customers feel heard and valued.

It ensures that customers' complaints are addressed promptly.

It provides a deeper understanding of the underlying issues.

It helps develop innovative solutions without any analysis.

Accepted Answers:

It helps develop innovative solutions without any analysis. 

 

 

1 point

Q9.)While conducting design thinking during a project, the team is generating "How Might We" (HMW) questions. However, they notice a potential conflict of interest between the customer's desires and the company's financial goals. How should they approach this conflict while crafting HMW questions?

Prioritize the customer's perspective exclusively in the HMW questions.

Incorporate both customer needs and the company's goals in the HMW questions.

Ignore the conflict to ensure unbiased ideation.

Choose HMW questions that align only with the company's financial objectives.

Accepted Answers:

Incorporate both customer needs and the company's goals in the HMW questions.

 

 

1 point

Q10.)A design team is using the Multi-Why analysis to uncover the root cause of declining user engagement on their platform. They find that there's a conflict of interest between different user groups. How should the team use the Multi-Why approach to address this situation?

Focus solely on the conflicting user groups to resolve the issue.

Proceed with the analysis, ignoring the conflict of interest.

Acknowledge the conflict and explore deeper to understand its origin.

Avoid the Multi-Why analysis and switch to the ENV model.

Accepted Answers:

Acknowledge the conflict and explore deeper to understand its origin.