NPTEL Design Thinking : Assignment 1 Week 1 Answers
1) Which philosophy is this flavor of design thinking based on?
Stoicism
Newton's third
law
Harvard's methodological thinking
Lord Buddha's Four
Noble Truths
Accepted
Answers:
Lord Buddha's Four Noble Truths
2) What is so Karmic about Karmic Design Thinking?
It is to make it funky
sounding
It denotes that all products and services go through
several iterations
Design Thinking alone is passé, so we are
calling it something new
It is an acronym of the methodology
Accepted
Answers:
It denotes that all products and services go through
several iterations
3) KDT (Karmic Design Thinking) comprises of __ phases
5
4
3
2
Accepted
Answers:
4 (Empathize, Analyze, Solve, Test)
4) The Empathize phase deals with (Check all that apply)
Fine tune products or services
till they are no more bugs in them
Get in the shoes of the
customers and understand the situation from their
perspective
Interviewing people to get their opinions, feedback
and shortcomings of your current product/service
Prototype a
concept and check if it stands the test of the market
Accepted
Answers:
Get in the shoes of the customers and understand the
situation from their perspective
Interviewing people to get
their opinions, feedback and shortcomings of your current
product/service
5) The Analyze phase deals with
To be able to mine the unsaid or
latent needs of customer using analytical reasoning
Get in the
shoes of the customers and understand the situation from their
perspective
Prototype a concept and check if it stands the test
of the market
Bring creative ideas to the forefront using your
team's best minds
Accepted
Answers:
To be able to mine the unsaid or latent needs of
customer using analytical reasoning
6)The Solve phase deals with
Fine tune products or services
till they are no more bugs in them
Get in the shoes of the
customers and understand the situation from their perspective
Bring
creative ideas to the forefront using your team's best
minds
Prototype a concept and check if it stands the test of the
market
Accepted
Answers:
Bring creative ideas to the forefront using your team's
best minds
7) The Test phase deals with
An iterative process with many
customers will help you figure out the strength of the concept Get in
the shoes of the customers and understand the situation from their
perspective
Bring creative ideas to the forefront using your
team's best minds
Prototype a concept and check if it stands the
test of the market
Accepted
Answers:
Prototype a concept and check if it stands the test of
the market
8) From Curio's story, we learn that (Check all that apply)
We are the best examples of a
typical customer/user
Our own experience may be just one
experience which can be used as a starting point
It may not be
wise to jump to the first solution that pops in one's
head
Consideration of other stake holders in the process is
essential
Accepted
Answers:
Our own experience may be just one experience which can
be used as a starting point It may not be wise to jump to the first
solution that pops in one's head
Consideration of other stake
holders in the process is essential
9) From Prof. John Arnold's Arcturus IV case study, we learn that (Check all that apply)
Creativity can be simulated
inside a classroom
Design thinking is best left to
aliens
Understanding a customer/user requires suspending one's
own judgments and beliefs
Our customers are exactly like us and
so there is no need for interviews or observations
Accepted
Answers:
Creativity can be simulated inside a
classroom
Understanding a customer/user requires suspending
one's own judgments and beliefs
10)Design thinking is often also called
Intellectual property
Human
Centered design
Ecological sustainability
Alien diversity
Accepted
Answers:
Human Centered design
NPTEL Design Thinking : Assignment 2 Week 2 Answers
1) What tools are covered in this module?
Empathy Map
Customer
Journey Map
Empathy Map and Problem Map
Problematic
Journey Map
Accepted Answers:
Customer Journey Map
2) What is a customer journey map?
It is a map to locate where the
customer has travelled
This only applies to the travel industry,
since it involves maps
It is a typical journey of a customer who
goes through a certain experience
The map that leads us to a
profit making enterprise
Accepted Answers:
It is a typical journey of a customer who goes through a certain experience
3) The main uses of a customer journey map are (Check all that apply)
This gives the design thinkers a
near first hand experience of what a customer goes through
The
map can give us the emotional roller coaster of the user
The
output of the map is a list of problems that the customer goes
through
The map also serves as a visual aid to communicate the
situation of the user
Accepted Answers:
This gives
the design thinkers a near first hand experience of what a customer
goes through The map can give us the emotional roller coaster of the
user
The map also serves as a visual aid to communicate the
situation of the user
4) For building a customer journey map, we interview only one customer
True
False
Accepted Answers:
False
5) The customer in the customer journey map is one who
Uses a product/service and may
need help
Makes profits for the design thinkers
Is a
designer who wants to help with the project
Helps build the
prototypes that may be useful later on
Accepted Answers:
Uses a product/service and may need help
6) The process of building a CJM consists of (Check all that apply)
Adding smileys or sad faces to
some steps
Creating a fictional persona with age, geography and
sex
Trace a typical person's journey through interviewing many
customers
Use words and phrases that suggest a solution
Accepted Answers:
Adding
smileys or sad faces to some steps
Creating a fictional persona
with age, geography and sex
Trace a typical person's journey
through interviewing many customers
7) We do not track the emotional status of a customer in CJM
False
True
Accepted Answers:
False
8) The "How might we" statements are mainly to (Check all that apply)
Set a design thinking project
goal
To challenge status quo of the customer situation
To
set a marketing campaign that will attract the customer's
attention
Inspire the design thinking team to think beyond the
ordinary solutions
Accepted Answers:
Set a
design thinking project goal
To
challenge status quo of the customer situation
Inspire the
design thinking team to think beyond the ordinary solutions
9) Typically, how many HMW questions are ok for the purpose of the CJM?
The more the merrier
2-3
1
None
Accepted Answers:
2-3
NPTEL Design Thinking : Assignment 3 Week 3 Answers
1) What tools are covered in this module? (Check all that apply)
Customer Journey Map
Zones
of Change
Multi-Why
Conflict Analysis
Accepted Answers:
Multi-Why Conflict Analysis
2) Which company made the method Multi-Why or 5-Whys popular?
Honda
Suzuki
Mitsubishi
Toyota
Accepted Answers:
Toyota
3) Why do we need to perform multi-why analysis? (Check all that apply)
The customers are complex
people, multi-why makes this simple
The root cause of the
problems that the customers face is not evident
The customer
specify latent needs and this is one to way to get to those needs
Accepted Answers:
The root
cause of the problems that the customers face is not evident
The
customer specify latent needs and this is one to way to get to those
needs
4) Typically how many levels are suggested we go with the Multi-level analysis?
8
1
5
2
Accepted Answers:
5
5) How many sided conflict do we analyze in the conflict analysis?
3-way
1-way
2-way
4-way
Accepted Answers:
2-way
6) There is no connection between Multi-Why and conflict analysis methods.
True
False
Accepted Answers:
False
7) In Mr. Portos' story, the parties at conflict are:
Mr. Portos and his
mistresses
Mr. Portos and the King
Mr. Portos and his
tailor
Mr. Portos and the other musketeers
Accepted Answers:
Mr. Portos and his tailor
8) The main purpose of building the conflict analysis model is to:
Make a visual version of the
conflict in the problem
Identify the core of the problem at
hand
Analysis is a necessary step and has to be performed to
keep the project going
None of the above
Accepted Answers:
Identify the core of the problem at hand
9) We connect multi-why and conflict analysis by:
Taking the variables from the
multi-why analysis and use them in the conflict analysis
Looping
the last why of the analysis to the result of the conflict
analysis
Keeping the conflicting actors the same all across the
analysis
Ask the same why questions even during the conflict
analysis to maintain consistency
Accepted Answers:
Taking the variables from the multi-why analysis and use them in the conflict analysis
10)The reason we performed the analyses multi-why and conflict analysis is:
To unearth the latent needs of
the customer
To analyze till we cover all aspects of the
problem
To appear competent in front of our design thinking
colleagues
To show progress in the project
Accepted Answers:
To unearth the latent needs of the customer
NPTEL Design Thinking : Assignment 4 Week 4 Answers
1) What tool(s) are covered in this module? (Check all that apply)
Brainstorming
Inventive
thinking
SCAMPER
Corbomite
Accepted Answers:
Brainstorming
2) What is the first and foremost step in the Solve Module?
Empty your head of all
pre-existing ideas by writing ideas down
Talk to as many
customers as you can
Solve all stakeholders problems by
iterating with the analysis step
Prototype your ideas as
quickly as possible
Accepted Answers:
Empty your head of all pre-existing ideas by writing ideas down
3) Why do we need to do the above step before we proceed further? (Check all that apply)
Our team will become aware of
who came up with the idea first
In order to develop our ideas
and give room for new ones
Externalize our ideas so that other
parts of our brain can work on the ideas
We can create a pool
of ideas for us to filter out
Accepted Answers:
In order
to develop our ideas and give room for new ones
Externalize our
ideas so that other parts of our brain can work on the ideas
We
can create a pool of ideas for us to filter out
4) What do we need to check when we generate a solution?
If the conflict from the
previous step has been resolved
If the budget for the project is
satisfied
If inventive principles have all been used
If the
customer is aware of the ideas that we have generated
Accepted Answers:
If the conflict from the previous step has been resolved
5) Who attempted to unify many thinking patterns mined out of patents?
Edward de Bono
Albert
Einstein
Clayton Christensen
Genrich Altshuller
Accepted Answers:
Genrich Altshuller
6) What does the method TRIZ try to make better?
Minimal usage of resources such
as time and money to solve the problem
The efficiency of
generating apt solutions
Emptying the head of pre-existing
ideas
Prototyping of new ideas into workable solutions
Accepted Answers:
The efficiency of generating apt solutions
7) What is the function of inventive principles in the Solve module?
Help in communicating ideas to
your customers
Replace design thinking with a tool that can
think on its own
Serve as triggers for generating appropriate
solutions
This tool is mainly for the engineering division and
hence serves no function
Accepted Answers:
Serve as triggers for generating appropriate solutions
8) Inventive principles are:
Triggers that diverge one's
thinking to try as many variants as one can obtain Very efficient
ways to devise experiments
The tenets by which inventors must
think
Simple heuristics that paraphrases what inventors of the
yesteryears have done
Accepted Answers:
Simple heuristics that paraphrases what inventors of the yesteryears have done
9) The basic raw material(s) for the Solve module is: (Check all that apply)
Conflict of interest statements
from Analysis module
Multi-why analysis from Analysis
module
Customer journey maps
Customer survey results
Accepted Answers:
Conflict
of interest statements from Analysis module
Multi-why analysis
from Analysis module
Customer journey maps
NPTEL
Design Thinking : Assignment 5 Week 5 Answers
1) What tool(s) are covered in this module? (Check all that apply)
Prototyping
Testing
Validation
Appropriation
Accepted Answers:
Prototyping Testing Validation
2) The reason(s) we do prototyping is/are:
Give form to the ideas from our
previous step
Improve our ability to work with real objects
Test
some of the assumptions that we had made about the customer
Help
us communicate our idea to the end customer
Accepted Answers:
Give form
to the ideas from our previous step
Test some of the assumptions
that we had made about the customer
Help us communicate our
idea to the end customer
3) Prototypes are: (Check all
that apply)
Ready to ship products
Basic representation
of ideas
Paper models, wireframes, clay models
Accepted Answers:
Basic
representation of ideas
Paper models, wireframes, clay models
4)What can we learn from tests performed using prototypes? (Check all that apply)
Assumptions can be validated
from tests carried out on eventual customers Whether the
product/service is even possible to make/perform
How robust are
the prototypes to stressful conditions
Success criteria that one
should adhere to for the sake of marketing
Accepted Answers:
Assumptions can be validated from tests carried out on eventual customers Whether the product/service is even possible to make/perform
5) Who is the recommended group that you should test out the prototypes with?
Your target customers
People
in your team
Professional designers
Experts
Accepted Answers:
Your target customers
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